At BAT, we’re passionate about agent training — it’s the most exciting part of building AI for file checking. This cutting-edge tool is now available to all existing users after a brief training session on how to read and interpret the results. But let’s be clear: AI doesn’t train itself. Behind every high-performing AI agent is a team of experienced and qualified compliance professionals.
These experts feed the agents with questions, make judgments on the answers, and refine the processes that ultimately produce accurate file scores. Once the system is up and running, its performance quickly surpasses human judgment—and unlike us, AI agents don’t need coffee breaks or post-lunch naps.
It’s fascinating to see a stack of IFA digital files go into what feels like a “sausage machine,” only to come out sorted, checked, and scored with remarkable precision. While the technology itself is impressive, it takes time and repeated successes to build trust in the system. That’s the leap of faith AI demands: to trust the work to the machine. And when you do, the results speak for themselves.
A Revolution from the 1990s to Today
This technology is a far cry from when I first started in insurance in the 1990s. Back then, handwritten letters were still in use, and at Allied Dunbar in Cheltenham, these letters were handed off to the typing pool – that most exotic of places. You realised your place in the world by the time it took to get the copy back again. They only completed mine twice, cruelly left on the side for me to find myself, while the big hitters got theirs delivered in person, and within the hour. While I did not get any gold stickers from the girls in the typing pool, and still feel pretty aggrieved at being ignored, I may just get my own back on them or their kind soon. Our AI doesn’t discriminate—it processes, checks, and scores files instantly, delivering results to everyone at the same speed, all on the same screen. It’s a true revolution in efficiency, accuracy, and fairness.
Trust the Machine
The real limit of this technology lies not in the machine itself but in our willingness to trust it. That’s why we encourage our users to embrace AI and allow it to transform the way they work.
If you’re an existing BAT user, stay tuned — we will be in touch to help you install and train your new AI agents. Together, we’ll take your file checking processes to the next level.