File checkers will know how advisers forget to upload relevant documents required for client file checking. Even when advisers are sending files to the FCA they forget to include documents.
The FCA published a Thematic Review in March 24, and 22% of files submitted to the FCA had Material Information Gaps, MIGs. It is a truly shocking statistic.
File checkers will recognise the frustrations of opening up a case, sorting it into sections, checking and sifting through it and then finally realising that the document marked FACT FIND is just a set of file notes, and not really a fact find at all. Quietly they close the case again, send and email to the client and await to restart that process all over again in a few days time.